Frequently Asked Questions - Willow Bend Polo Estates South
Frequently Asked Questions
Willow Bend Polo Estates South
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Documents section of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Architectural Review Committee. This committee is made up of volunteer homeowners and is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays, such as photos, details, and contractor information.
What is the status of my application?
If you have not heard from the Architectural Review Committee within 30 days from the date of submission and confirmation that the request was received, please submit a request via TownSq.
Board Meetings
How do I find out when the next Board meeting will take place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. Please do not unsubscribe from receiving notifications, as you will not receive any going forward once that is completed. You can log into your profile and set up which notifications you want to receive.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes will be posted in the Documents section of TownSq once they are approved and then received from the Association Secretary.
Common Area Maintenance
What does the Association maintain?
Simply put, the Homeowners’ Association is responsible for common areas. This includes any walls, fountain, fencing, monuments, lighting, or utilities that do not belong to the City of Plano.
I need to report a maintenance issue to a common area in the community.
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include the location, a picture, and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Trash and yard trimmings are collected each Thursday. You can find the most up-to-date information on trash collection by entering your address at this link. Dates for recycling, along with what to recycle for the year 2022, can be found here.
What is the bulk pick-up schedule for my community?
The bulky waste schedule for the City of Plano can be found here. The link also shows what is accepted, what is not, the current schedule, and links to contact them if there are questions. If a homeowner has any construction work done, any trash or debris should be hauled away by your contractor.
How do I get a mailbox key?
Please contact your local United States Postal Service for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. The HOA is not involved with mailbox issues.
Compliance
I just received a violation notice. Who can I talk to about it?
Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq and include the location, a picture, and as much detail as possible where applicable.
When does your compliance drive come through our community?
The schedule will vary, but our compliance drives typically visit the community once a month. Spot inspections are also completed by your Association Manager as necessary.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Resident Care Team: Available Monday–Friday, 8:00 AM–6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Mikayla Dagenais, Community Manager via email at DBPEManager@goodwintx.com.
Compliance Team: Covenant violation-related inquiries can be directed to dfwcompliance@goodwintx.com
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Where can I find my account number?
You can find your account number in your transition letter, billing statement, or coupon book. If you cannot locate your account number, please contact our Resident Care team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Owner Information
How do I update my contact information/mailing address?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
TownSq
I'm getting an error when I try to register for TownSq. Can you help?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Last Updated: 1/27/26